Effective August 11, 2026.
If a verified digital purchase does not unlock, an export is materially defective, or we cannot deliver the purchased service, email us within seven days. We will first try to restore access, replace the file, or correct the problem. If we cannot do so within a reasonable time, we will refund the affected purchase.
Because the $12 product is delivered immediately and can be previewed before purchase, completed digital purchases are generally final after paid files have been accessed. We will still refund duplicate charges, unauthorized charges reported promptly, and purchases affected by a material technical defect we cannot fix.
You may request a full refund before human work begins. After work begins, refunds are considered based on the amount of work completed and whether we met the stated scope. One factual correction is included when requested within seven days of delivery. A preference change, new concept, or complete rewrite is outside that correction.
Email wilsoncreative.business@gmail.com with the Stripe receipt email, approximate purchase time, and a description of the issue. Do not send card numbers. Approved refunds return to the original payment method; bank processing time is controlled by Stripe and the customer’s bank.
This policy does not limit rights that cannot be waived under applicable consumer law.